Dear customer, Thank you so much for your great review. Your words are extremely valuable to us. I'm glad our communication was helpful. We're always aiming for seamless interactions. Regarding the small issue, glad it was resolved. Appreciate your understanding and advice. We're constantly improving product descriptions to help you make informed decisions. We're proud of our service and professionalism. Your recommendation shows our efforts. We'll keep up these standards and exceed your expectations. Contact me if you need anything. Looking forward to serving you again. Best regards, Wanily

We greatly appreciate your understanding and patience. We would like to extend our sincere apologies for the delay in the shipment of the batteries. Our records indicate that the batteries were shipped and reached the Port of Karachi within an estimated 17 days. However, we have been informed by our freight forwarder that due to certain policy changes in your country, the customs clearance process has been extended and is expected to take approximately one month. Upon completion of the customs clearance, we encountered the [Eid al-Fitr] holiday period in your country, which lasted for seven days. As a mark of respect for the festivities and in compliance with the local customs, we had to postpone the delivery until after the holiday period ended. We have arranged for the immediate dispatch of the batteries as soon as the holiday period concluded. We deeply regret any inconvenience this may have caused and want to assure you that we are taking every possible measure to expedite the de